Course Library

Auditing & Analysis Courses

Strategies for Effective Audits

Learn strategies for running successful information audits that deliver real value to your organization. This workshop will equip you with practical techniques you can apply immediately to your own audit projects.

Heuristics in Action

Learn practical ways to catch issues before they trip up users. This hands-on workshop shows you how to spot common problems, find patterns in user confusion, and set up simple checks that help you fix issues early in your design work.

Structuring Information Courses

FREE COURSE: 
IA for Everybody

In this free 30 minute video eCourse our Chief Sensemaker, Abby Covert, will introduce you to the practice of information architecture. This course is for complete beginners and applies to a wide variety of mediums and contexts.

Controlled Vocabularies

The words we use shape how people navigate, understand, and trust the systems we build. In this hands-on workshop, we’ll roll up our sleeves and get into the nitty-gritty of creating controlled vocabularies that actually stick. 

Thoughtful Taxonomies

Taxonomy design lives in the tension between how people think and how systems need to work. This course walks through the real-world challenges of creating categories that help rather than hinder. 

Designing with Metadata

The metadata we create determines what people can find, connect, and understand across our systems. In this course, we'll move beyond theory and dig into the practical work of designing useful metadata. 

Diagramming & Modeling Courses

How to Diagram

If you want to level up your diagramming skills, this 90 minute video eCourse was made for you. Gain a deeper understanding of effective diagramming. Bonus: Join quarterly for a LIVE diagram critique session.

Making Models That Actually Help

Stop creating diagrams that collect dust! This hands-on session teaches you how to build visual models teams actually use. You'll learn the nuts and bolts of effective system blueprints, practical ways to match your models to real problems, and methods to ensure your work becomes a go-to resource.

Facilitation Courses

Arguing for Structural Resilience

Your proposal is only as good as your argument for it. In this workshop you will cover what it means to make a solid argument for change when it comes to information architecture.

How to Manage Stakeholders

Learn practical methods to identify and work with the people who matter most to your project's success. This hands-on workshop gives you simple but effective tools to map stakeholder influence, understand competing priorities, and build the relationships that turn good ideas into implemented solutions.

Collaboration in Sensemaking

Sensemaking work is rarely solo work, but collaboration doesn’t magically happen. This course gives you concrete frameworks for co-creating structures with cross-functional teams. 

Intentionality Courses

How to Measure Before Change

Learn ways to capture your current state before making changes. This hands-on workshop shows you how to document what matters, spot patterns in how people work, and set up measurements that help rather than hinder your improvement efforts.

Proposing ROI for Sensemaking

Stop letting your sensemaking decisions happen by accident. In this hands-on workshop, you'll learn to calculate the real dollar impact of structural design choices and build cases that get executive buy-in.

Change Management Strategies

Structural change fails when the human side is treated as an afterthought. This course focuses on how change actually shows up in sensemaking work, through disrupted workflows, unclear expectations, and invisible losses that never make it into project plans. 

Authenticity Courses

Making Sense of Yourself

Making Sense of Yourself is a guided six-month course for people at a personal or professional crossroads. Through reflection exercises and peer conversations, participants explore their values, strengths, and direction to build greater clarity about how they want to show up in the world.